FAQ
Technical
What training does SY offer to its distributors?
SY provides comprehensive product training, covering product features, functionalities, and usage methods. This helps distributors understand the product’s characteristics and advantages, enabling effective sales to consumers.
What does SY’s maintenance and warranty services include?
We provide maintenance and adhere to our warranty policies for any product malfunctions or maintenance needs.
Are SY’s ergonomic chairs customizable for different body types?
Yes, our ergonomic chairs are designed with adjustable features such as seat height, backrest tilt, and armrest positioning, making them suitable for a wide range of body types and preferences. For bulk orders, we also offer customization options based on client needs.
What certifications do SY ergonomic chairs hold?
SY ergonomic chairs are certified according to international standards such as BIFMA, ISO, and GREENGUARD. These certifications ensure that our products meet safety, durability, and environmental requirements.
How does SY assist with technical issues?
For any operational or functional issues, our customer support team offers technical guidance via phone, email, or online chat to both distributors and consumers.
Does SY offer updates and upgrades?
Yes, we provide updates and upgrade services for new features or versions to ensure the latest product enhancements..
How does SY ensure the durability of its products?
Our products undergo rigorous testing, including load tests, durability simulations, and material assessments. Each chair is tested to withstand years of daily use while maintaining its ergonomic integrity.
What materials are used in SY ergonomic chairs?
SY chairs are crafted from high-quality materials such as breathable mesh, premium aluminum frames, and eco-friendly, non-toxic plastics. These materials are selected to enhance comfort, durability, and sustainability.
Partnership
How can I become a SY distributor/wholesaler?
To become a partner, please fill out our distributor application form. Our sales team will then contact you to discuss collaboration details..
What should I do if I have concerns about product quality or warranties?
For quality issues, please contact our customer support with relevant evidence. We’re committed to resolving your concerns in line with our warranty services.
What marketing support does SY provide to its partners?
We offer marketing collateral, including brochures, product images, digital content, and co-branded promotional materials. We also provide online training sessions to help partners effectively market and sell our products.
What are the sales targets for SY distributors?
Sales targets are determined based on the distributor’s market potential, region, and agreed-upon business plan. We work closely with our partners to set realistic and achievable targets that align with mutual growth goals.
How are pricing and wholesale policies determined?
Prices and policies are negotiated by our sales team based on order quantity and collaboration intentions, with appropriate discounts provided.
Does SY offer exclusive distribution rights?
Yes, in certain regions, we offer exclusive distribution rights to select partners based on market potential, sales performance, and strategic alignment.
How does SY handle logistics and shipping for international partners?
We provide end-to-end logistics support, including international shipping, customs clearance, and local delivery. Partners can choose between FOB, CIF, or door-to-door delivery options, depending on their needs.
What are the criteria for becoming an SY partner?
We look for partners with industry experience, a strong distribution network, and a commitment to customer service. We prioritize candidates with established relationships in their local market and a strategic vision that aligns with our brand values.
After-Sales
What is the coverage of SY’s free maintenance?
SY offers three years of free maintenance for non-human factor related issues, including replacement of components..
How do I maintain the mesh fabric on SY ergonomic chairs?
To maintain the mesh fabric, regularly dust it with a soft brush and wipe it with a damp cloth. For deeper cleaning, use mild soap and water, avoiding harsh chemicals that could damage the material.
How can I get spare parts for my SY chair?
Spare parts can be ordered directly through our website or by contacting our customer service. We maintain a stock of commonly replaced parts like armrests, casters, and hydraulic lifts, which can be shipped globally.
What is the procedure for claiming warranty services?
To claim warranty services, contact our customer support team with your product’s serial number and purchase details. We will guide you through the process, which may include sending replacement parts or scheduling a repair service.
Does SY offer extended warranty options?
Yes, in addition to our standard warranty, we offer extended warranty packages for an additional fee. These packages provide coverage for up to 5 years and include benefits like priority service and extended maintenance.
What are the recommended maintenance practices for SY chair mechanisms?
To ensure optimal performance, we recommend regularly checking and tightening screws, lubricating the tilt and swivel mechanisms, and inspecting gas lifts for any signs of wear. Proper maintenance can significantly extend the life of your chair.